| A: | Good afternoon. What can I do for you? |
| B: | I'd like to check in please. I have a reservation under the name Anthony Roberts. |
| A: | All right R.O.B.E.R.T.S... Oh, Mr. Roberts we've been expecting you… and here is your keycard to the presidential suite. |
| B: | But there must be some mistake; my reservation was for a standard room. |
| A: | Are you sure? Let me double check . |
| B: | Yeah…Here, this is my confirmation number. |
| A: | You're right Mr. Roberts, there seems to be a mix-up, unfortunately we're overbooked at the moment . |
| B: | So… |
| A: | Not to worry. We're pleased to offer you a complimentary upgrade. |
| B: | Presidential suite baby! |
| check in | principle verb, infinitive | register at a hotel or airport |
| under the name | phrase | name used for the reservation |
| reservation | common noun, singular | booking |
| confirmation | common noun, singular | an approval, verification |
| mix-up | common noun, singular | confusion |
| complimentary upgrade | phrase | free improvement of quality |
| overbooked | Adjective | full |
| check out | verb | pay and leave a hotel |
| booking | common noun, singular | reservation |
| concierge | common noun, singular | hotel employee that helps guests |
| deluxe room | common noun, singular | hotel room, better than standard |
| receipt | common noun, singular | paper showing payment details |