| Tech guy: | Hello, thanks for calling 123TechHelp, I’m Todd. How can I help you? |
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| Client: | Hello? Can you help me? My computer! Oh man... |
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| Todd: | It’s okay sir, calm down. What happened? |
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| Client: | I turned on my laptop and it broke! I mean, the monitor went black! |
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| Todd: | Ok, sir, it sounds like you might have a virus. |
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| Client: | I don’t feel sick,...let me check... Nope! No fever, I’m fine. |
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| Todd: | No, your computer might have a virus, I mean, it has a bad program on it. Maybe that’s why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans. |
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| Client: | Phew! ……Wait a minute, CRASH??!! Spyware? Trojans! What? where? when?! |
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| oh man | | to express emotion or feeling, like God, Jesus |
| calm down | | become quiet or calm, relax |
| laptop | | a small computer which is easily carried |
| I mean | | to express ones own opinion, meaning |
| monitor | | an electronic display that shows images |
| virus | | a program designed to harm a computer |
| nope | | no (informal) |
| program | | a set of instructions to perform |
| crash | | stop working or functioning properly |
| antivirus | | a program designed to identify and remove computer viruses |
| run | | to work or be in operation |
| spyware | | software that secretly gathers information |