| A: | Good Morning welcome to Bank of the USA. How may I help you today? |
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| B: | Hi I need to transfer some money to another account. It’s urgent. |
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| A: | Okay, have you made a wire transfer at our bank before ? |
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| B: | No. I've never made a transfer before. |
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| A: | It’s alright, I will take you through the procedure. Are you transferring funds to a company or an individual account? |
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| B: | A company account. I need to pay a bill. |
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| A: | Okay, I’ll need the name of the company and their bank routing number as well as their bank's address and phone number. |
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| B: | I have all the information in this folder. |
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| A: | Well You've come prepared .You have all the necessary materials so we can go ahead and make the transfer right now. It’s a simple transaction, and we can process it today. |
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| B: | Oh, that’s such a relief. I didn’t want the payment to be overdue. Thank you so much . |
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| A: | It’s my pleasure. |
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