| A: | Hi I would like to return this TV. |
| B: | Sure, do you have the receipt? |
| A: | Yeah here you go. Actually I also want to return this keyboard. |
| B: | Ok, may I ask what is the reason for returning these products? |
| A:: | The TV flickers a lot when I am watching a movie and at times the image is not very clear. |
| B: | I see, and what about the keyboard? |
| A: | I spilled some coffee on it and now it won’t work. |
| B: | I am sorry sir, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages. |
| A: | Fine! I don’t know why they make these things so delicate anyways. |
| receipt | a piece of paper that proves you bought something | |
| return | go back to the original place | |
| keyboard | controller device for computer | |
| product | things that a company makes or sells | |
| flicker | to move to and fro; vibrate; quiver | |
| spill | to cause or allow to run or fall from a container | |
| exchange | give something and receive something in return | |
| defective | having a mistake or error | |
| refund | to get your money back | |
| delicate | fragile; easily damaged |
| complaint | an expression of discontent | |
| invoice | a document issued by a seller to a buyer showing the goods or services supplied and money due | |
| policy | a plan of action adopted or pursued by an individual, government, party, business | |
| quality | degree or standard of excellence | |
| warranty | guarantee given to the purchaser by the dealer, manufacturer will make repairs or replace defective parts free of charge for a stated period of time. |