| A: | Good afternoon Sir, may I please see your passport and reservation? |
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| B: | Here you go. |
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| A: | I’m sorry sir, this flight has been cancelled due to some mechanical problems. |
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| B: | Cancelled! So what am I supposed to do now? |
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| A: | We apologize for any inconveniences that may be caused by this. If your flight is urgent, I can put you on a waiting list for another flight this evening, but it’s on a first come first served basis, so there is no guarantee that you will be able to take that flight. |
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| B: | What’s my other option? |
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| A: | If you can wait until tomorrow, we will put youup in a hotel for today and you can take scheduled flight for tomorrow morning. |
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| B: | That’s fine. I’ll do that then. |
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| A: | Thank you for your understanding sir. I will book your flight now. |
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